EZAX
Customer Support
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Frequently Asked Questions
How do I place an order?
Browse our catalog, select your products with desired options (frame material, wood finish, upholstery), add them to your bag, and proceed to checkout. You can order as a guest or create an account for trade pricing.
What is the difference between Personal and Business accounts?
Personal accounts see retail pricing. Business accounts, once verified, receive exclusive trade pricing. Register with your company details and VAT ID to apply for a trade account.
How do I track my order?
Log into your account and go to the Me tab, then tap Orders to view your order history and current status.
What are your delivery terms?
Prices shown are EXW (Ex Works) from our factory in Troyan, Bulgaria. Delivery can be arranged upon request. Contact us for shipping quotes to your location.
Can I request a custom quote?
Yes. Use the "Request a quote" option in the Me tab, or email us directly at
sales@ezax.bg with your requirements.
What is your return policy?
Please refer to our
Terms & Conditions for details on returns, warranties, and cancellations.
I found a bug in the app. How do I report it?
Email us at
sales@ezax.bg with a description of the issue and your device details. Screenshots are helpful.
About EZAX
EZAX Premium Chairs is a Bulgarian manufacturer of high-quality commercial seating and furniture. We supply restaurants, hotels, cafes, and businesses across Europe with premium chairs, tables, and barstools.