Last updated: April 2026
Ezax LTD's Terms and Conditions and warranty will apply to all orders and will supersede any other terms and conditions whether implied, written in the Buyer's order or order confirmation and any other communications. This express warranty is the sole warranty provided by Ezax LTD and all implied warranties including those of merchantability and fitness for a particular purpose are hereby excluded. We reserve the right to change the Terms and Conditions at any time without notice.
It is important to note that Ezax LTD warranties may be void if the Buyer fails to fulfill their responsibilities under the terms and conditions, or if the Buyer fails to properly care for the product or to provide written notification of the product care and maintenance requirements to the users of the product.
The term 'End User' is used to describe the buyer's management, employees, and sub-contractors of the location where the general public uses the products. If you purchased the products from a purchasing agent, dealer, designer, sales agent, distributor, or wholesaler, whom you engaged to manage this purchase on your behalf, then your warranty terms must be confirmed by that dealer and your contract of sale is with the dealer, not with Ezax LTD.
Ezax LTD has no information regarding the warranty offered by the buyer, purchasing agent, dealer, designer, sales agent, distributor, or wholesaler. Ezax LTD will discuss warranty issues with the Buyer of the product and can only negotiate the resolution of any disputes arising from a purchase with the Buyer.
Warranty is limited to original Buyer and at the specific delivery location of the order written on the invoice and is not transferable to a subsequent purchaser. Ezax LTD reserves the right that any legal proceedings directly or indirectly arising out of or relating to Ezax LTD shall be in Bulgarian courts.
Ezax LTD warrants each product for a period of time (see warranty specifications below) from receipt of merchandise to be free from defects in material and workmanship of product frames. This warranty specifically refers to breakage during normal use. Normal use is defined as normal use for what the item is designed. Normal use does not include standing on or climbing over the chair.
This limited warranty does not cover and specifically excludes any claimed defects and/or need for repairs resulting from: regular wear and tear, misuse, abuse, neglect, improper installation, lack of maintenance, accidents, intentional damage, transit damage, foreseeable and unforeseeable misuses, material alterations made by a Third-Party or reupholstering by a third party, damage from floods, earthquakes, or other natural acts of God.
Products are designed and manufactured for indoor use only. Ezax LTD is not responsible for damage from improper environmental conditions at the customer's site. Products should not be used outdoors unless specified for outdoor use. Cast Iron table bases are for indoor use only. Rusting of cast iron is not covered by the warranty.
When products are not in use, they should be properly stored in an indoor climate-controlled environment, and in the proper stacking requirements. All products need to be transported with appropriate hand trucks and dollies, observing proper stacking requirements. Failure to comply with these requirements will void this warranty.
Glides, casters, ganging devices, and chair bumpers are excluded from warranty coverage. Laminate coverings or products are excluded from the warranty and are sold AS-IS.
Products are designed and manufactured for commercial use. Slight imperfections are to be expected and will not be considered defective. Placing an order or order confirmation constitutes your waiver of any claim you may have due to dissatisfaction with product finish, fabric/vinyl, glides, ganging device, any upgrades, dimensions, or special requests made. Please contact us at sales@ezax.bg if you would like to receive samples before placing your order.
Warranty requires the End User to document any structural weakness, loose bolts, screws, fasteners, glides, corner blocks, separation of the joints and welds, and when such defects first appeared. Inspections should be performed more frequently when products are more than 1 year old, or any time signs of stress are detected. Products with bent or cracked frames should not be used and be removed from service. Attempts to re-bend or repair products may further weaken them. Products should be wiped down and polished on a monthly basis.
Any product that is suspected of being defective, unsafe, or in a condition that might cause personal injury, must be immediately removed from service.
Ezax LTD shall repair, replace, or issue a refund for any product suspected of being defective. Buyer must notify Ezax LTD in writing within 5 days of discovering the suspected defects. Only the actual item found defective will be repaired, replaced, or refunded. Ezax LTD reserves the right to examine and determine the cause of a claimed defect.
Repairs and replacements do not extend any product warranty, and the warranty period will continue to run from the date of the initial order.
Buyer will submit the following with the claim:
Ezax LTD may deny any claim where the Buyer does not provide relevant and complete information in a timely manner.
1 Year: Booth seating, folding tables, wood chairs, task chairs, tabletops, and cast-iron table bases.
2 Years: Metal chairs.
Warranty commences with the shipping date of the covered product.
Maximum liability shall be limited to the original invoice price per unit. In the event that the chairs cannot be repaired, the maximum value of a warranty claim shall be calculated as follows: 0-1 years: 100%; 1-2 years: 0%; 2-3 years: 0%.
Ezax LTD does not offer warranties on upholstery fabrics and filling materials — they are subject to warranty offered by the respective upholstery mills only. Customer's Own Material (COM) is excluded from this warranty.
Maximum recommended weight capacity: 130 kg
Due to the nature of the product, when we repair or replace a product, we will attempt to match the frame color or fabric/vinyl, however, there are variations in color, grain, and texture that we have no control of. Ezax LTD cannot guarantee an exact match. Finishes are commercially accepted with slight variations based on dye lots. We reserve the right to make slight variations to finishes and products without prior notification.
A repeat order placed at a later date for the same item may not match earlier products precisely. This will not be considered defective.
Ezax LTD's maximum liability shall be limited to the original invoice price per unit to the Buyer, and shall not recover any other costs including but not limited to lost revenue due to lack of use, rental of similar products, purchasing new products, freight, costs purchased by Buyer (e.g. COM), employee wages, handling, packaging, storage, demurrage, removal or installation of new products or any claim from any individual, customers, Buyer, or End User.
In no event shall Ezax LTD (its officers, directors, or employees) be liable for any direct, indirect, incidental, special, exemplary, punitive, and consequential or other damages whatsoever (including but not limited to liability for loss of profits, reputation, or goodwill) without regard to the form of any action, including but not limited to contract, negligence or other tort actions arising out of or in connection with any claim arising out of this transaction.
Prices are per unit unless specified differently. Additional fees apply for custom and non-standard options, features, fabrics, and finishes. All sales are made EXW. All prices shown do not include shipping, installation, or sales and EU taxes or tariffs.
For shipments out of the EU, all prices shown also do not include customs fees, duties, VAT or other fees or taxes associated with the import of products into the destination country.
All prices are subject to change without prior notice and at the sole discretion of Ezax LTD. Prices should be confirmed with your representative or our sales department before placing an order.
Ezax LTD requires a 30% deposit on all orders unless otherwise agreed upon. Orders will not be placed in production until the deposit is received. Customer deposits are nonrefundable. The remainder of the balance must be received 7 days prior to delivery or shipment.
A charge of 1.5% monthly (18% annually) will be made on any unpaid balance if payment is not made according to the terms of sale. In the event that a collection agency, attorney, or court must be used to effect collection, the customer agrees to pay all collection agency fees, attorney fees, and court costs.
Any manufactured order placed on hold by the customer's request or due to balances owed will begin to accrue storage fees after seven days: 1.5% of the product price for the first month and 1% per month thereafter. Minimum: €350 for the first month and €150 per month thereafter.
Orders with a combined net under €1,000 will be subject to a €125 handling fee.
All sales are final, no refunds. Purchase orders will be accepted on a case-by-case basis. Ezax LTD reserves the right to decline orders based on our sole judgment.
All exchanges and cancellations are subject to seller approval. Special orders are not subject to cancellation. Orders placed in production are not subject to cancellation or changes. Cancellations and changes may not be made without written consent from Ezax LTD.
Any changes made to original orders in process may be subject to additional charges and delays. Seller-approved returns will be assessed with a minimum 30% restocking fee plus shipping fees. The Buyer will forfeit all shipping fees paid and pay for return shipping costs.
All items must be returned in original manufacturer's boxes and packaging. They will be inspected upon arrival at Ezax LTD. In case of damage to the returned product, you will be charged the item's full price.
The customer must notify Ezax LTD immediately of any discrepancy between the purchase order and acknowledgment; otherwise, Ezax LTD cannot accept responsibility for manufacturing errors.
All merchandise is F.O.B. origin. We will obtain the best rates for you. All deliveries are curbside deliveries only. Inside delivery service is available in some cases — please ask when placing an order. An extra charge will apply for inside delivery.
The customer is responsible to unload freight from the truck within 30 minutes of arrival in order not to incur additional fees. All tables and bases are shipped unassembled.
When a carrier takes possession of a shipment, they sign and acknowledge receiving the product in good order. Once they take possession, we are no longer responsible for the condition of the products at the time of delivery.
All common carrier deliveries require a signature. It is the customer's responsibility to inspect the shipment prior to acceptance. If there is visible damage (forklift punctures, broken shrink-wrap, torn or missing cases), the customer must note the damage on the bill of lading.
If you have no time to inspect the boxes upon delivery, please note on the bill of lading: "Boxes are subject to inspection at the time of delivery. Customer will notify the carrier of pending damage within 24 hours."
It is the customer's responsibility to immediately file a damage claim with the carrier. Claims will not be honored if filed after 24 hours of receipt. Ezax LTD is not responsible for damages after delivery or pickup.
We reserve the right to bill you for shipping charges on refused shipments or for an incorrect delivery address.
Samples are available upon request. Samples will only be supplied when the customer places a firm or large order. Samples must be paid in full plus delivery charges and cannot be credited or refunded.
Ezax LTD does not guarantee the availability of items shown in our catalog, website, or pricelist. Certain items may be discontinued at the manufacturer's discretion without notice. From time to time Ezax LTD may make slight adjustments to existing product designs, resulting in products varying slightly from photos shown.
Availability of merchandise is estimated according to information available on hand at the time the order is written. No delivery dates for orders are guaranteed. The seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty, or any other cause beyond the control of the seller.
Ezax LTD reserves the right to make minor changes to specifications, material, and design during the production phase.
Stain colors and textures may not be properly visualized due to photographic, internet, and computer inaccuracies. When placing your order you are accepting the limitations inherent in not directly viewing samples.
The stain color used reflects a typical color tone but may vary slightly, due to inherent variation of color, grain, and texture. Some variation of color tone is unavoidable, and an exact match is not guaranteed.
Due to the handcrafted nature of our product, all dimensions and weights shown are approximate. Variations in the tailoring, padding, and fabric thickness can affect the dimensions of each product. We assume no responsibility for overall width and height unless items are special ordered to fit an exact space.
Our products are designed and manufactured for commercial use. Slight imperfections in the finish are to be expected and will not be considered defective. Your acceptance of an order constitutes your waiver of any claim due to dissatisfaction with product color, stain, texture, finish, or dimensions.
Please contact us at sales@ezax.bg if you would like to receive samples of wood or fabric before placing your order. Samples may vary from the items actually ordered.
All products must be inspected monthly for any signs of structural weakness. Inspections should be documented and include but not be limited to loose bolts, screws, fasteners, corner blocks, separation of the joints, and welds.
Inspections should be performed more frequently when products are more than 1 year old, or anytime signs of stress are detected. If this occurs the product should be removed from service immediately until proper maintenance can be performed.
Chairs or barstools with bent frames should not be used. Attempts to re-bend metal frames or repair products may further weaken them. Chairs and barstools should be wiped down and polished on a monthly basis.
Ezax LTD
30 Todorin Vrah Street, Sofia, Bulgaria
Email: sales@ezax.bg
Phone: +359 884 626 186
Web: ezax.eu